Cancellation & Refund Policy
Last Updated: 13/03/2024
This Cancellation & Refund Policy ("Policy") outlines the terms and conditions for canceling orders and requesting refunds for products purchased from the Sparrows Gifts website [www.sparrowsgifts.com] ("Website"). By placing an order with us, you agree to be bound by this Policy.
- Order Cancellation
You may cancel your order within [24 hours] of placing it, provided that the order has not yet been processed or shipped. To cancel an order, please contact us immediately at contact@sparrowsgifts.com with your order details.
Once an order has been processed and shipped, it cannot be canceled. In such cases, you may refer to our Return & Refund Policy for information on returning the items for a refund.
- Refund Eligibility
Refunds may be issued under the following circumstances:
Product Defect or Damage: If you receive a defective or damaged product, please contact us within [7 days] of delivery to request a refund or replacement. We may require photographic evidence of the defect or damage to process your refund.
Order Cancellation: If you cancel your order within the specified timeframe and the order has not yet been processed or shipped, you may be eligible for a full refund.
Other Circumstances: Refunds may be issued at our discretion for other valid reasons, such as incorrect product received or unauthorized charges.
- Refund Process
If you are eligible for a refund, we will process the refund within [5-7 business days] of receiving the returned items or confirming the cancellation of your order. Refunds will be issued to the original payment method used for the purchase.
Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider's processing times.
- Return Shipping
If you are returning a product due to defect, damage, or incorrect item received, we will provide a prepaid return shipping label for your convenience. Please follow the instructions provided to return the items to us.
If you are returning a product for reasons other than defect or damage, you will be responsible for the return shipping costs.
- Contact Us
If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at contact@sparrowsgifts.com.
Thank you for choosing Sparrows Gifts.